Your Privacy Matters to Us

📋 1. Information We Collect

When you register for and use the jaiy9 platform, we may collect various categories of personal information. The information we collect falls into the following categories:

• Identity information: full name, date of birth, gender, and a copy of a government-issued ID for KYC verification purposes.
• Contact information: email address, mobile phone number, and residential address (city and district, e.g., Dhaka, Chittagong, Sylhet).
• Financial information: deposit and withdrawal transaction records, preferred payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and transaction amounts in BDT.
• Technical data: IP address, device type, operating system, browser type, session duration, and pages visited within the platform.
• Behavioural data: gaming activity logs, wagering patterns, game preferences, bonus usage history, and responsible gaming interactions.

⚙️ 2. How We Use Your Information

jaiy9 uses the personal information we collect for clearly defined, legitimate purposes. Your data is used to:

• Create, verify, and maintain your account, including identity verification (KYC) as required to ensure a secure environment for all users.
• Process your deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, or card), and maintain accurate transaction records.
• Deliver and personalise your gaming experience, including recommending relevant games such as cricket betting, slots, and crash games based on your activity.
• Send you service communications including account notifications, security alerts, and updates to platform terms or this Privacy Policy.
• Detect and prevent fraud, money laundering, underage gambling, and other prohibited activities that could harm users or the platform.
• Comply with applicable regulatory requirements and respond to lawful requests from competent authorities when legally obligated to do so.

🤝 3. Data Sharing and Disclosure

jaiy9 does not sell, rent, or trade your personal data to any third party. We may share information only in the following specific and limited circumstances:

• Service providers: trusted third-party companies that assist us in operating the platform, processing payments, and delivering customer support — all bound by strict confidentiality agreements.
• Legal compliance: competent regulatory bodies, law enforcement agencies, or courts when we are required to disclose data to comply with a legal obligation or valid legal process.
• Business transfers: in the event of a merger, acquisition, or transfer of business assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.

In all cases, we take reasonable steps to ensure that any recipient of your data maintains appropriate safeguards and uses the data solely for the purpose for which it was shared.

💳 4. Payment Data and Financial Information

When you make deposits or request withdrawals on jaiy9 using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, relevant financial transaction data is processed by our licensed payment partners. We do not store your full card numbers or mobile banking PINs on our servers at any time.

Transaction records (amounts, dates, and payment method category) are retained for a period necessary to fulfil legal and regulatory obligations. All financial data is transmitted over encrypted connections to ensure security.

🍪 5. Cookies and Tracking Technologies

jaiy9 uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your overall experience. Cookies are small text files placed on your device. We use the following types of cookies:

• Essential cookies: required for the platform to operate, including session management, login authentication, and security features.
• Analytics cookies: used to understand how users interact with jaiy9, which pages are visited most frequently, and where technical issues occur, allowing us to improve the platform continuously.
• Preference cookies: remember your language setting, display preferences, and other personalised options so you do not need to reconfigure them on every visit.

Most modern browsers allow you to control or disable cookies through your browser settings. However, disabling essential cookies may impair the functionality of the jaiy9 platform and prevent you from accessing certain features.

🗄️ 6. Data Retention

jaiy9 retains your personal data for as long as your account remains active or as long as it is necessary to provide you with the services you have requested. We also retain data for as long as required to comply with applicable legal, regulatory, and financial record-keeping obligations.

Upon account closure, we will securely delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law. Financial transaction records may be retained for a longer period in compliance with anti-money laundering regulations.

⚖️ 7. Your Rights Over Your Data

As a user of jaiy9, you hold the following rights concerning your personal data. You may exercise any of these rights at any time by contacting our support team:

• Right of access: you may request a copy of the personal data we hold about you and information on how it is being used.
• Right of rectification: if any personal information we hold is inaccurate or incomplete, you have the right to request correction.
• Right of erasure: subject to legal and regulatory constraints, you may request that we delete your personal data from our systems.
• Right to restriction: you may request that we restrict certain processing activities involving your personal data while a complaint or inquiry is being resolved.
• Right to object: you have the right to object to the processing of your data for direct marketing purposes at any time, without providing reasons.

To submit a data rights request, please contact us by email at [email protected]. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days.

🔐 8. Security of Your Data

jaiy9 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure server environments with access controls, regular security audits, and staff training on data handling best practices.

While we take all reasonable precautions, no method of electronic transmission or storage is completely secure. In the unlikely event of a data breach that may affect your rights or freedoms, we will notify you promptly and take all necessary remedial steps in accordance with applicable obligations.

🔗 9. Third-Party Links

The jaiy9 platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket) or game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi). These third parties operate under their own privacy policies, which we encourage you to review independently. jaiy9 is not responsible for the privacy practices or content of any third-party service, and your interactions with those services are governed solely by their own terms and policies.

🔞 10. Children's Privacy

jaiy9 is strictly an adult-only platform. Our services are not directed at, and we do not knowingly collect personal data from, any individual under the age of 21. The legal minimum age to use jaiy9 is 21 years. If you are a parent or guardian and believe that a minor has registered on our platform, please contact us immediately at [email protected] so that we can promptly close the account and delete any associated data.

📝 11. Changes to This Privacy Policy

jaiy9 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your information.

Your continued use of jaiy9 following the posting of any changes to this policy constitutes your acceptance of those changes. If you do not agree with the revised policy, you must discontinue use of the platform and may request deletion of your account.

📬 12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jaiy9 handles your personal data, our team is available to assist you. We aim to respond to all privacy-related enquiries within 5 business days.

Email: [email protected]

Please include your full name, registered email address, and a clear description of your request when contacting us. This helps us locate your account and process your request efficiently.